Hospitality Direct is committed to protecting your privacy while you use our web site, www.HospitalityDirect.com.au. Our privacy policy describes how we gather information and what we do with that information.
Please note that this web site contains links to other sites. Hospitality Direct is not responsible for the privacy practices or the content of these other web sites.
Server Logging & Web Site Cookies
Each customer's computer uses an IP (Internet Protocol) address when they are online, which is logged by our server. We use your IP address to identify your web site use, assist in the ordering process, help diagnose any problems with your order and our server in general, and to gather broad demographic information such as visitor numbers.
Our web site also uses cookies. Cookies are small text files a web site stores on your computer that are used recognise our repeat customers and enhance your experience by remembering information about you and your preferences. Only the information that you provide – or the choices you make whilst visiting the web site – can be stored in a cookie. For example, a cookie cannot determine your e-mail address unless you choose to enter it into the appropriate field.
Allowing our web site to create a cookie does not give www.HospitalityDirect.com.au or any other web site access to the rest of your computer, and only the web site that created the cookie can read it. Cookies allow you to take advantage of the best features offered by our web site. For instance, we use cookies let you save your login information so you don't have to re-enter it each time you visit our site. If you prefer, you can set your web browser (such as Internet Explorer) to notify you when a site is using a cookie and/or to refuse it. Click here to learn more about cookies which are a standard feature of many web sites.
How We Collect Customer Information
Hospitality Direct also gathers information about customers through:
- Shopping cart order forms
- ”My Account” contact profile update form
- Online surveys (an opt-in choice)
- Promotional contests (an opt-in choice)
- Newsletter registration form (an opt-in choice)
- Culinary program registration form (opt-in choice)
- Contact Us email form
How We Use This Information
The information we obtain from you is used for these purposes:
- To process payments for product purchases and send you items you have ordered
- To contact you if necessary (regarding your purchase or contact details provided)
- To generate purchasing statistics from online surveys and competitions (an opt-in choice)
- To contact you if you win a competition (an opt-in choice)
- To send you information about our company/products and promotional material from some of our partners (if you join one of our mailing lists, an opt-in choice)
- To send you information from our culinary program (if you join the culinary program, an opt-in choice)
- To answer any general queries you submit via our contact us email form
Server Logging & Web Site Cookies
The Hospitality Direct web site allows our customers the following communication opportunities:
- Opting in or out of receiving communications from our web site and our partners
- Correcting or updating your information in the “My Account” area
- Contacting us via our contact form
You may also send postal mail to the following postal address:
Hospitality Direct
PO Box 206
North Fremantle WA 6159
Alternatively, you can call our Customer Service Department on 1800 669 608.
